CANMIS
Terms of Services
Account Registration
Customer are encouraged to register a free website account before purchasing the product. To begin your shopping journey, explore our wide range of products available on our website.
Purchase Procedure
To begin your shopping journey, explore our wide range of products available on our website.
If you require assistance in choosing the right product for your needs, don't hesitate to reach out to our dedicated customer service team. You can contact us through WhatsApp at +60194768763.
Once you've made your product selection, proceed to place your order directly on our website. During this process, please provide us with your complete shipping information, including your name, shipping address, and phone number. It's crucial to double-check your order before proceeding with payment.
After we have successfully verified your payment, your selected products will be shipped within two (2) working days. Please note that Saturdays, Sundays, and public holidays are non-working days.
Shipping (Malaysia)
For customers in both West Malaysia and East Malaysia, we offer free shipping.
After we receive your order payment, we require one working day for stock preparation. The next working day, your order will be dispatched. Delivery times are typically 1-3 working days for West Malaysia and 4-7 working days for East Malaysia. Please keep in mind that public holidays and weekends are considered non-working days.
To keep you informed about the status of your parcel, we will send you a WhatsApp message containing the tracking number as soon as the courier service picks up your parcel.
We kindly request that you actively track and trace your parcel. In cases where a parcel is returned to us due to incorrect address details, unavailability, or failure to collect it from courier services, we will arrange a second shipment after receiving the postage fee.
Working Hours:
Our dedicated customer service team is available to assist you during the following hours:
Monday to Friday: 9 am - 5 pm
Contact Us:
For any inquiries or assistance, please don't hesitate to get in touch with us via WhatsApp at +60194768763 or email us at Winnie131@hotmail.com.
These terms and conditions outline the procedures and policies for purchasing from CANMIS Malaysia. If you have any questions or need further clarification on any aspect of these terms, please feel free to contact us.
CANMIS
Privacy Policy
General
CANMIS ("we," "us," or "our") is committed to protecting the privacy and security of the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.
Information We Collect
Personal Information: When you make a purchase, register for an account, or contact us for support, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.
Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, and pages visited. We use cookies and similar technologies for this purpose (please refer to our Cookie Policy for details).
How We Use Your Information
We may use your personal information for the following purposes:
- To process your orders and transactions.
- To provide customer support and respond to your inquiries.
- To personalize your experience on our website.
- To send you updates, promotions, and marketing communications (you can opt-out at any time).
- To improve our website and services.
- To detect and prevent fraud and unauthorized access.
Data Security
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to safeguard your information, no data transmission over the internet can be guaranteed as completely secure. Please use caution when sharing personal information online.
Disclosure of Your Information
We may share your information with third-party service providers who assist us in operating our website and providing services to you. These service providers are contractually obligated to keep your information confidential and use it solely for the purposes specified by us.
We may also disclose your information when required by law, to protect our rights and interests, or in the event of a business merger or acquisition.
Your Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information.
- Opt-Out: You can opt-out of marketing communications by following the instructions provided in such communications.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Please review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: Winnie131@hotmail.com
Phone:+60194768763
How We Update This Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on the Platform to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email.
CANMIS
Refund Policy
After Sales Support
If you have any questions or need guidance regarding the use of our products, please feel free to reach out to us for assistance.
Return and Refund Policy
Please note that all products sold by CANMIS are non-returnable and non-refundable, except in cases of quality defects. For quality defects, please refer to the "Product Defects" section below for instructions on receiving a new product shipment.
Parcel Condition
When you receive your parcel, if it is not in good condition, please do not accept it from the postman.
a. Take a photo of your consignment note and the parcel.
b. Do not sign to accept the parcel; ask the postman to return it to us.
c. Send us the photos, and we will promptly ship out a new parcel after receiving the previous one.
Defective Products
If you discover a defect in the product after opening the parcel:
a. Take a photo of the defective product and send it to our customer service.
b. We will send out a replacement parcel after receiving the previous one.
Incorrect Product
If you find that the product received is not the one you ordered:
a. Take a photo of the incorrect product and send it to our customer service.
b. If we shipped the wrong product to you, you can return it to us, and we will send you the correct product after receiving the previous one.
Contact Us
If you have any questions or suggestions regarding our Privacy Policy or refund policy, please do not hesitate to contact us. Our dedicated customer service team is available during our working hours.
Working Hours:
Monday - Friday: 9am - 5pm
Contact Information:
Customer Service Line: +60194768763
Email: Winnie131@hotmail.com